Privacy policy

Below, we describe the processing of your personal data and the rights you have under current data protection regulations – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, hereinafter, the “applicable data protection regulations”.

1. Data controller and contact details

The entity responsible for processing your data is Atracciones Turísticas Benicàssim, SA (Aquarama), with registered office at Ctra. Nacional 340 km. 968,8 – CP: 12560 – Benicàssim (Castellón), Spain.

If you wish, you can contact us via email at the following address: info@aquarama.net

Additionally, if you wish, you can contact the Data Protection Officer via the following email address info@aquarama.net or via the postal address described above, sending your letter to the attention of the Data Protection Officer.

2. For what purpose(s) will we process your data and on what legal basis?

Your personal data will be processed, in accordance with the provisions of the applicable data protection regulations, on the legal basis and for the purposes indicated below:

a) Execution or fulfillment of contractual obligations or application of pre-contractual measures

Your data will be processed for the purpose of managing the sale of tickets through the web platform and mobile application or any other available platform.

In this regard, if you do not allow the processing of your personal data for this purpose, and since the processing of this data is necessary to comply with contractual obligations or the application of pre-contractual measures with Aquarama, you will not be able to complete the purchase of tickets.

b) Consent of the interested party

Your personal data will be processed, provided you have given us your consent, for the following purposes:

Managing contacts with interested parties. We will process the personal information you provide in your contact to address your questions or queries and send you information that may be of interest to you, in accordance with your request.
Web chat management. Personal information will be processed to address your questions or inquiries through a live messaging system.
Registration at the Aquarama Club. Manage user registration and activity at the Aquarama Club.
WiFi access. Personal information will be processed to manage the connection of park visitors to the WiFi network.
Participation in selection processes. If you have applied to participate in any selection process, your data will be processed to evaluate your candidacy as a job applicant.
Employee ticket sales. If you request an employee discount on ticket sales, your personal data will be processed to verify that you are an employee of the Gimeno Group and to apply the corresponding discount.

You may withdraw your consent at any time. Please note that the withdrawal of consent is not retroactive.

c) To comply with a legal obligation applicable to the data controller

Your personal data is processed, in accordance with the provisions of the GDPR, for the purpose of responding to the exercise of your rights established in accordance with the General Data Protection Regulation, provided that you have made a request to exercise your rights through the established channels.

In this regard, if you do not allow the processing of your personal data for this purpose, and since the processing of this data is necessary to comply with the legal obligations applicable to the data controller, it will not be possible to respond to your request for rights.

3. What categories of data will we be dealing with?

The possible categories of data that will be processed are:

a) Execution or fulfillment of contractual obligations or application of pre-contractual measures

Identifying data

b) Consent of the interested party

Identifying information: Name, surname, email, telephone, gender, postal code and ID card.
Personal characteristics data: Age
Potentially any type of data that the interested party includes in their email contact or chat conversation. As well as all the information that the interested party may have included in their job application and Curriculum Vitae.

c) To comply with a legal obligation applicable to the data controller.

Identifying data
Potentially any type of data that the interested party includes in their request to exercise rights.

4. To whom will your data be communicated?

To carry out all the purposes described above, Aquarama collaborates with third-party service providers who may have access to personal data as a result of performing the contracted services. In any case, Aquarama follows strict criteria for selecting these third parties in order to comply with its data protection obligations and signs a corresponding data protection agreement with them. Under this agreement, these third parties commit to fulfilling their data protection obligations and, specifically, to implementing the appropriate legal, technical, and organizational security measures to guarantee the security, integrity, and confidentiality of the data subjects' data in relation to its processing for the stated purposes.

Your data may be communicated to other companies in the business group in order to guarantee the exercise of the rights of the interested party.

Also, if you give us your consent, your data may be shared with other companies in the Gimeno Group (www.grupogimeno.com) with the purpose of managing their participation in selection processes carried out by said companies.

Additionally, Aquarama may disclose personal data and any other user information when required by public authorities in the exercise of their legitimately assigned functions and in accordance with applicable provisions in cases where it is necessary.

5. Are your data transferred to third countries or international organizations?

If you choose to register with Facebook, this will involve sharing your data with third parties and transferring it outside the European Economic Area, always ensuring an adequate level of protection in accordance with the principles of the Privacy Shield or the Standard Contractual Clauses approved by the EU Commission. For more information: https://m.facebook.com/privacy/explanation

6. How long will we keep your data?

Aquarama will comply with current regulations regarding the obligation to delete personal information once the intended purpose has been achieved, or when consent for its processing is revoked. The information will be duly blocked and made available exclusively to Judges and Courts, the Public Prosecutor's Office, or the competent Public Administrations for addressing any potential liabilities arising from the processing, and only for the duration of the applicable statute of limitations. Once these periods have expired, the information will be permanently deleted using secure methods.

7. How did we obtain your data?

The personal data that Aquarama processes includes the personal data you provide during the ticket purchase process, use of the web chat, registration with the Aquarama club, or contact via email. This also includes information provided by the data subject for participation in selection processes and for exercising their rights.

8. What are your rights when you provide us with your data?

In accordance with applicable data protection regulations, as well as national data protection regulations, you have the right to exercise, if you so wish, the rights of access, rectification and erasure of data, as well as to request that the processing of your personal data be limited, to object to it, to request the portability of your data, as well as not to be subject to automated individual decisions.

Additionally, if the processing of your personal data described is based on your consent, you may withdraw that consent at any time. It is important to note that withdrawing your consent will not affect the lawfulness of any processing carried out before you withdrew it.

You can exercise the rights described above through the following channels, providing the necessary documentation that allows us to verify your identity (copy of ID card, passport, NIE, etc.):

In writing, by means of an application addressed to Ctra. Nacional 340 km. 968,8 – CP: 12560 – Benicàssim (Castellón), Spain.
Via email to the following address info@aquarama.net

9. To whom can you make your claims?

If you believe that your data protection rights have been violated or have any complaint regarding your personal information, you may contact the data controller or the Data Protection Officer, whose contact information can be found in section 1.

In any case, those concerned may always turn to the Spanish Data Protection Agency, the supervisory authority in matters of data protection., http://www.agpd.es., C/Jorge Juan number 6, 28001, Madrid.

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